| Thanks
for purchasing a Fast T-Jet! This is the Fast T-Jet Support
Portal. |
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Required
reading for all T-Jet owners - Technical
Bulletin #1 
This six page Technical Bulletin has dozens
of great tips and ideas about how to keep your T-Jet happy and
making money!
Gold Tipped USB Cables
We have found that using a gold tipped
usb cable for connecting the T Jet to the computer will result
in better communication eliminating some minor support issues.
A usb 2 connection is also strongly recommended to improve print
quality. These cables can be purchased at most electronics stores.
New Support Videos!
New help videos have been added, some
of these are under the top
10 questions. To get the full list of videos click
here.
One White Ink Pass!
Our programmers developed a new Underbase
Print Mode to allow to one pass of the Underbase then one pass
of the color/highlight white. This will allow for quicker production
times with a brighter white. |
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| Downloads |
| Waste Ink Reset Programs |
| T2 |
| Adjustment
program to reset the waste counter 1.5MB For T-2 only |
| T3 |
| Adjustment
program to reset the waste counter 5MB For T-3 only |
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| Templates |
| T-3 templates
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| Blazer Express Templates |
| Blazer Pro Templates |
| New Oversized Templates with Video and Instructions |
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| Operation Manuals |
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| Blazer Pro Manual |
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| Operation Videos |
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| Blazer Pro Video |
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| Software Downloads and Upgrades |
Fast
Artist 2.0 with FastRip10
(Compatible with all T-jet printers and Windows
Vista/XP/7 operating system) File Size 559MB (please note, if you are currently using Fast Artist 1.5.1 or lower, your dongle will not be compatable with this upgrade) |
| Instructions for FastArtist 2.0 Upgrade |
| Instructions for FastRip 10.0 Upgrade |
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| Fast
Artist 1.5.1 (Compatible with all T-jet printers
and Windows 7/Vista/XP operating system) |
| 64 bit driver for security device |
| Printer Packages |
| T-2 Printer Packages |
| FastJet 2.4.0R |
FastJet 2.4.2 |
FastJet 2.4.7 |
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T-3 Printer Packages
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| 4 Color + White |
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| Blazer Printer Packages |
| Blazer_4-7 |
Blazer_4-7-1 |
Blazer_4-7-2 |
Blazer_4-8 (For FastArtist2.0) |
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| General
Information: |
| We
have been selling the Fast T-Jet for 3 years and have
found a few common items that can cause support issues.
Some of these items are caused by our early manual that
did not cover much about maintenance. We have learned a
lot about the machine and much of what we have learned is
in the full support area. |
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| Keep
Updated: |
| We
find that users of older machines do not have the most current
manual or training DVD. We will gladly mail you a printed manual
and new DVDs. Simply call support and give them your serial number
and purchase date. You can also download the most current manual
and software updates from the Full Support Section of this site.
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| The
new T-Jets include a maintenance kit. If you have an earlier version
without a maintenance kit, call our support department to receive
a maintenance kit. |
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| Important
Items: |
| 1.
We are now seeing machines that are over a year old coming back
for occasional maintenance. We are finding that in most cases
they are REALLY dirty with a lot of lint inside the machine.
It is very important that you keep the lid closed when printing
and if possible keep the machine covered when not in use. You
should perform weekly maintenance outlined in the maintenance
kit.
If
you have the white ink upgrade kit you MUST keep the lid closed
to keep the overspray from the pretreatment out of the inside
of the machine. |
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| 2.
On machines shipped between November 2005 and early February 2006
had a small bulk system ink hose holder that only used double-stick
tape to hold the lines in place. This has since been modified
to be deeper with a hose clamp. This is a FREE upgrade. Simply
call support. |
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| 3.
We get many calls about the cartridges not printing on older machines.
The bulk system has breather caps that MUST be clear with good
airflow. We find on some older machines that have been moved around
or transported that the breather caps are fully clogged. If you
need replacement breather caps, call our support department.
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| 4.
The most common complaint about printing on dark shirts is the
application of pretreatment. For best results purchase the Wagner
Control Sprayer from Home Depot. We now stock these. Call our
sales staff for more details. |
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| 5.
The most common problem with using FastARTIST to create an underbase
are the settings for the Underbase Wizard. For the best results
use TWO versions of the artwork (one with white in the canvas
and one with black in the canvas as outlined in the FastARTIST
manual). And, use these settings:
Underbase
white
Underbase strength: 100
Light areas: 80-90
Dark Areas: 5 at the most - but more often 0
NO
Clipping Path (if using two versions of artwork)
Check Overlap Highlight
Highlight
white
Strength: 0
Regions: 100 most of the time (drop to around 80 for bold white
text with a black outline)
Light Areas: 0
Dark Areas: 0 |
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| Helpful Videos |
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Adjusting
the Printer Bed Height Low Res 887Kb |
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Adjusting
the Printer Bed Height Hi Res 4.4Mb |
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Cleaning
the Encoder Strip Low Res 1.2Mb |
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Cleaning
the Encoder Strip Hi Res 6Mb |
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Cleaning
the Encoder Strip by removing it Low Res 3.1Mb |
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Cleaning
the Encoder Strip by removing it Hi Res 15.4MB |
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Flushing
the T-Jet Printhead Low Res |
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Flushing
the T-Jet Printhead Hi Res 16MB |
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Performing
a Nozzle Check Low Res 1.52Mb |
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Performing
a Nozzle Check Hi
Res 7.7Mb |
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Removing
and Replacing the T-Jet Printhead Low Res 7.2Mb |
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Removing
and Replacing the T-Jet Printhead Hi Res 36Mb |
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T-3 Maintenance FLV format |
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Underbasing
an image that has a White background and a Black background
Low Res 8.9Mb |
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Underbasing
an image that has a White background and a Black background
Hi Res 45Mb |
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Underbasing
- clipping a white background Low Res 9.7Mb |
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Underbasing
- clipping a white background Hi Res 49Mb |
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Underbasing
- No clipping required Low Res 8.3Mb |
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Underbasing
- No clipping required Hi Res 42Mb |
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Using
Cleaning Cartridges Low Res 827Kb |
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Using
Cleaning Cartridges Hi Res 4.1Mb |
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Changing
Blazer Print Head Hi Res 50Mb |
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Changing
Blazer Print Head Low Res 9Mb |
| Here
are the Top Ten most common support questions: |
| Solutions:
1.
Verify your print mode. If you are using the 360 print
mode or a high speed (HS) setting it could be causing
the issue. Try using a 720 standard print mode.
2.
Do a nozzle check and confirm that all of your colors
are firing correctly. If you are missing lines on your
nozzle check run a few head cleanings by holding the
ink button down on the printer for three seconds until
they come back solid. |
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Solutions:
1. Most likely the bed is too far away from the print
head. This causes the ink to spray in a wider arc and
look blurred. Raise the bed using the knob on the front. |
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| Solutions:
1.This is most likely a communication
error between your T Jet and your computer. Make sure
you don't have any jobs in the FastRIP or Epson Queue's,
if you do, delete them. Then power down your T Jet &
unplug the power & let it sit unplugged for about
30 seconds. Power back on and try again. You can also
make sure you are set to use the correct port within
FastRIP. Open up FastRIP, select Printers, Manage Printers,
make sure that you are using the Epson Stylus port and
that the control panel box has a check mark in it. Another
possibility is the type of cable you are using. USSPI
highly reccommends using a usb cable. If you are not
using one, try using one. If you are, try using another
one. Additionally,if the usb cable connects through
a usb hub try attaching it directly to your computer.
2. In Fastartist make sure your
underbase printmode and regular printmode are the same.
If they are different it can cause registration issues.
3. Run an alignment check through
the regular Epson driver and see if the head is properly
aligned. |
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| Solutions:
1. Most likely you have set off
the gap sensor. Check the light on the right side of
the T Jet just above the bed area where the bed loads.
If the light is orange, your bed is too high and is
causing the problem. Lower your bed.
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| Solutions:
1. Make sure that you have installed
the breather caps on the bulk system & that they
aren't clogged. Check the height of your bulk system,
the top of the bulk system should be level with the
top to the cartridges in the print carriage. Make sure
there are no air or bubbles in the ink line. If there
is, run the initial charge function in the SSC utility
until they are gone. Run a nozzle check, it's possible
the head is clogged and that you need to run 4-5 cleanings
to unclog it. If that doesn't work you can run 3-4 cleanings
with the cleaning cartridges that came with your T Jet
to try to unclog the heads. Use the SSC utility to run
a couple of power cleanings.
(see your manual for info
on the ssc utility and how to download it) |
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| Solutions:
1. You need to check your underbase
setup within Fastartist. Within Fastartist go to File,
then FastRip Setup, then the Underbase Setup tab. Make
sure the top checkbox that says"Underbase all items"
& the very bottom checkbox, "Highlight all items",
are not checked. If they are uncheck them. Print your
image to FastRIP and before printing use the view raw
data feature to make sure that it is just not printing
a big white box.
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| Solutions:
1. Open up FastRIP, go to Printers,
Manage Printers, make sure your printer is setup as
a Fast T Jet 2. If it is setup as a Fast T Jet, FastRIP
doesn't know that it needs to use the white ink.
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| Solutions:
1. Power down the printer and unplug
it. Also unplug the USB cable. Check the print queues
and make sure they are all clear. Make sure there are
no jobs in the FastRip active list. Restart the computer.
After the computer is back up, reconnect the USB cable
and the power cord to the T Jet and turn it back on.
2. Clean the encoder strip on the
inside of the printer. The encoder strip can be found
in front of the yellow belt that pulls the print carriage
back and forth. Power the printer off and unplug it.
(You want to do this anytime you do maintenance on the
printer.) Soak a sponge tipped swab (you should have
these in your maintenance kit, if not a regular swab
or clean rag will work) with windex or rubbing alcohol
and run it across the font and back of the encoder strip.
Let it dry for a few seconds before turning the printer
back on.
3. Do a manual reset from the
board on the printer.
(See manual for complete directions.)
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| Solutions:
1. Push the ink button once. The
carriage will move out so you can remove the cartridges.
Lift the cartridges just enough that they disconnect
from the contacts on the print head. Wait about three
seconds and push the cartridges back down. Press the
ink button again and the carriage will return to home
position. The lights should go out and the printer will
initiate a head cleaning.
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| Solutions:
1. Check the port settings in FastRip.
In the fastRip window go to Printers, Manage Printers.
The port should be set to epson stylus photo 2200_usb00*
All the way to the right there is a box that says control
panel over it. Make sure the box is checked.
2. Make sure the bed is in the load
position.
3. Is the green power light flashing?
If not, the job did not make it to the printer. Check
your printer cable connections.
4. Make sure there are no other
jobs already in the print queue.
5. Check and see if any of the ink
cartridges are showing empty.
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